Secure Server Software and Encryption

Our website uses secure server software (SSL) encrypts to process your credit card orders. For any reason if you don't feel comfortable providing your card information over the internet, please submit your order using payment option type as Call with Payment Info and call us at 865-247-3578 to provide your payment information over the phone.

Payment Policy

We accept all major credit cards: Visa, MasterCard, Discover and American Express.

Our website is configured to accept all major credit cards and it takes real time authorization of your credit card when you submit your order, if our site has generated an Order ID # then your order has been submitted successfully, but if you don't see Order ID # then card has been declined.

There are different reasons for decline:

Please check with your bank if there is enough funds available to cover this order or not.
If you are sure there is enough funds and still declined then it could be one of the following reasons:
Please check the you have entered correct billing address.
Your credit card may have been blocked by the issuer. Please contact your issuer and have them unblock it.
Your complete billing address must match with your card. Otherwise, it may decline even if you have funds available.
If you use a different shipping address than the billing address your order may be delayed in processing. We may contact you for further verification.

Shipping Policy
We ship most orders within 2-3 business days or as noted on a products detail page.

All orders are shipped USPS unless otherwise specified. Orders shipped using our standard ground shipping methods will normally be received within 3-7 business days.

Orders to Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, Caribbean and Canada will be shipped via USPS. Processing time is 2-3 business days and transit time may vary from 5-10 business days.

An email with tracking information will be sent as soon as the order ships.

Orders may be received complete in the same box or may be received in different boxes. If more than one box is sent, USPS may deliver at different times.

Local Customers can select Pickup in Person as the shipping option and arrangements can be made. Please write a note in the order comments section.

Shipping costs are automatically calculated during checkout and these charges are approximate. Actual shipping costs will be determined once the order is ready to ship. If the shipping cost is equal to or less than the amount calculated in the shopping cart, we will adjust it and ship your order, but if the shipping cost is greater than that estimated by the online shopping cart, we will contact you for your approval. Once approved, the additional shipping cost will be added to your order.

Customer is responsible for all shipping charges including Refused Shipments.

International Shipping

We ship to most international destinations via USPS Priority Mail. Processing time is 2-3 business days and transit time may vary from 10-15 business days. However, transit time may be longer due to customs or import processing per country.

Other fees such as tariffs and taxes are charged by destination country and are not included in our shipping costs. It is recommended to check with your local customs agency for an accurate estimate of your import cost.

Orders to Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, Caribbean and Canada will be shipped via USPS.

To place an order by mail, click here

Returns & Refunds

If, for any reason, you are not happy with a product, it can be returned to us within 7 days of receipt of the order as long as it meets the following requirements:

Customer must contact us in advance to receive a Return Authorization Number.
Customer is responsible for return shipping charges.
Original shipping costs are not refundable.
Once your return is received and inspected by us, your refund will be processed and credit will be applied to your credit card or to your customer account, whichever you prefer.

Item Conditions

It should be in the original packing, free from any sticker, price tag, writing or any kind of modification.
Item(s) must be in the condition you received them and in the original box and/or packaging.
Items that have been used cannot be returned.

Incorrect Items

In the event that you receive an incorrect item due to our error, please e-mail us the following information:

Order ID # or Invoice #
Item Code & Quantity
Photo(s) of all incorrect items
If after review of the photo(s) we find that you have received a wrong item, then we will make arrangement to have the wrong item returned to us.
After our review of the actual item we will issue a credit or provide an exchange.
Please note that an exchange may not be possible for some items. In that case, credit will be applied to your credit card or to your customer account, whichever you prefer.

Damaged Items

When losses involve damaged or missing cartons, please contact the delivery carrier (UPS or USPS) for instructions on filing a claim first!

In the event that you receive a broken or damaged item due to manufacturer error, Please e-mail us the following information:

Order ID # or Invoice #
Item Code & Quantity
Photo of all damaged items
If after review of the photo(s) we find that you have received a damaged item, then we will make arrangement to have the item returned to us.
After review of the actual item we will issue a credit or provide an exchange.
Please make a note that a replacement may not be possible for some items. In that case an exchange can be made. If not, credit will be applied to your credit card or to your customer account, whichever you prefer.

Any other discrepancy such as missing items should be reported to us within 7 days of receipt of goods.

No merchandise will be accepted for return without prior authorization.

International Order Returns:

All international sales are final and can not be returned.

Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

If, for any reason, you are not happy with a product, it can be returned to us within 7 days of receipt of the order as long as it meets the following requirements:

Customer must contact us in advance to receive a Return Authorization Number.
Customer is responsible for return shipping charges.
Original shipping costs are not refundable.
Once your return is received and inspected by us, your refund will be processed and credit will be applied to your credit card or to your customer account, whichever you prefer.

Item Conditions

It should be in the original packing, free from any sticker, price tag, writing or any kind of modification.
Item(s) must be in the condition you received them and in the original box and/or packaging.
Items that have been used cannot be returned.

Incorrect Items

In the event that you receive an incorrect item due to our error, please e-mail us the following information:

Order ID # or Invoice #
Item Code & Quantity
Photo(s) of all incorrect items
If after review of the photo(s) we find that you have received a wrong item, then we will make arrangement to have the wrong item returned to us.
After our review of the actual item we will issue a credit or provide an exchange.
Please note that an exchange may not be possible for some items. In that case, credit will be applied to your credit card or to your customer account, whichever you prefer.

Damaged Items

When losses involve damaged or missing cartons, please contact the delivery carrier (UPS or USPS) for instructions on filing a claim first!

In the event that you receive a broken or damaged item due to manufacturer error, Please e-mail us the following information:

Order ID # or Invoice #
Item Code & Quantity
Photo of all damaged items
If after review of the photo(s) we find that you have received a damaged item, then we will make arrangement to have the item returned to us.
After review of the actual item we will issue a credit or provide an exchange.
Please make a note that a replacement may not be possible for some items. In that case an exchange can be made. If not, credit will be applied to your credit card or to your customer account, whichever you prefer.

Any other discrepancy such as missing items should be reported to us within 7 days of receipt of goods.

No merchandise will be accepted for return without prior authorization.

International Order Returns:
All international sales are final and can not be returned.

Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of www.smokymountainbeads.com.

The collective work includes works that are licensed to www.smokymountainbeads.com. Copyright 2017, www.smokymountainbeads.com ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with www.smokymountainbeads.com or purchasing www.smokymountainbeads.com products.

You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with www.smokymountainbeads.com or to purchase www.smokymountainbeads.com products.

Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by www.smokymountainbeads.com. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks
All trademarks, service marks and trade names of www.smokymountainbeads.com used in the site are trademarks or registered trademarks of www.smokymountainbeads.com.

Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, www.smokymountainbeads.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchant ability and fitness for a particular purpose and non-infringement. www.smokymountainbeads.com does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components www.smokymountainbeads.com does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability
www.smokymountainbeads.com shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if www.smokymountainbeads.com has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a www.smokymountainbeads.com product is mistakenly listed at an incorrect price, www.smokymountainbeads.com reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. www.smokymountainbeads.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, www.smokymountainbeads.com shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by www.smokymountainbeads.com without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice
www.smokymountainbeads.com may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to www.smokymountainbeads.com.

Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of Tennessee, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of www.smokymountainbeads.com products) shall be in the state or federal courts located in Knoxville, Tennessee. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of www.smokymountainbeads.com products) must be commenced within one (1) year after the claim or cause of action arises. Upon www.smokymountainbeads.com failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. www.smokymountainbeads.com may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a www.smokymountainbeads.com or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
www.smokymountainbeads.com does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, www.smokymountainbeads.com is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, www.smokymountainbeads.com reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to www.smokymountainbeads.com in its sole discretion.

Indemnification
You agree to indemnify, defend, and hold harmless www.smokymountainbeads.com, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, www.smokymountainbeads.com may link to sites operated by third parties. However, even if the third party is affiliated with www.smokymountainbeads.com, www.smokymountainbeads.com has no control over these linked sites, all of which have separate privacy and data collection practices, independent of www.smokymountainbeads.com. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless,www.smokymountainbeads.com seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Privacy Policy

What information do we collect?

We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
To allow us to better service you in responding to your customer service requests.
To quickly process your transactions.
To administer a contest, promotion, survey or other site feature.
If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do we use "cookies"?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Chrome, Firefox, Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include www.smokymountainbeads.com. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How can you opt-out, remove or modify information you have provided to us?
To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.

To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

Third party links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Changes to our policy
If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on July 26, 2017.

Questions and feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

Online Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your consent
By using our site, you consent to our privacy policy.